Terms of Use

Eligibility and accounts

• The account program is intended for customers aged 13 and over.
• You must provide accurate account and pickup information and keep it current.
• You are responsible for activity performed through your account and for protecting your email, password, social sign-in, and device access.
• One person should not operate multiple accounts to obtain duplicate welcome rewards or evade promotion limits.
• We may restrict accounts reasonably associated with fraud, payment abuse, security threats, harassment, or misuse of promotions.

Orders and prices

• Website and app orders are prepaid, ASAP orders for dine in or takeaway from the ARK counter.
• Prices are shown in Canadian dollars. Applicable HST is calculated before payment.
• The ordering service validates current products, modifiers, availability, promotions, tax, and totals before charging.
• An order is accepted when payment succeeds and the website or app displays an ARK order number.
• Estimated preparation times are estimates, not guarantees, and may change during busy periods.
• We may reject or cancel an order affected by an obvious pricing error, unavailable item, payment problem, suspected fraud, safety issue, or circumstances outside reasonable control. Any applicable refund will be returned to the original payment method.

Room reservations

Rooms are in prelaunch testing. A reservation marked Square Sandbox is a test: no real card is charged and no physical room is reserved for use. Public room reservations remain closed until ARK confirms the rooms and service are ready. Test room descriptions and amenities do not promise installed facilities.

• The displayed hourly price covers the whole room, not each person. Your party must stay within the room's stated capacity.
• Available times, permitted durations, facilities, the CAD price, applicable tax, and the cancellation deadline are shown before payment. Room times and deadlines use Toronto time.
• An unpaid hold temporarily protects a time but is not a confirmed booking. Full upfront payment confirmed by Square is required to confirm the reservation. If payment is still being checked, check My Bookings before trying again.
• The price and cancellation terms accepted before payment are saved with your reservation. Later configuration changes do not change those accepted terms or totals.
• The default full-refund deadline is six hours before the start, including the exact deadline. The deadline shown and accepted for your reservation applies. Later customer cancellations before the start are not refundable unless ARK grants an exception or a refund is required by law. ARK-initiated cancellations receive a full refund.
• Late arrival does not extend the reserved end time. Rescheduling is subject to availability and must be confirmed by ARK.
• Drinks are optional and purchased separately. Room payments do not earn or redeem Lab Points, and drink coupons do not apply to room reservations.

For room cancellation and refund details, see our Cancellation and Refund Policy.

Pickup

Dine-in and takeaway online orders are collected at the ARK pickup counter. Customers should present or state the ARK order number and collect the order promptly after it is marked ready.

Customers are responsible for checking that the pickup location, order details, allergens, and customizations are suitable before paying.

Cancellations, refunds, and order concerns

Cancellation may be available only before preparation begins. Prepared or uncollected orders are generally non-refundable, except where an item is incorrect, missing, defective, or a refund is otherwise required by law.

Complete details are available in our Cancellation and Refund Policy.

Lab Points

• Members earn 10 Lab Points per $1.00 of eligible net spend after discounts and before tax or tip.
• 1,000 Lab Points can be redeemed for a $5.00 reward when redemption is available in the app.
• New members receive 250 welcome points after their first completed paid order.
• Deleting and recreating an account does not create new eligibility for the one-time welcome reward.
• Points are awarded after an order is completed and can be reversed for cancellations, refunds, chargebacks, or abuse.
• Points do not expire under the initial program, have no cash value, cannot be sold or transferred, and cannot be combined between accounts.
• One points reward or one coupon may be applied per order at launch.
• We may correct point errors and adjust or end the program with reasonable notice, subject to applicable law.

Coupons and promotions

Promotions can have start and end dates, minimum spend, customer eligibility, product restrictions, usage limits, and maximum discounts. Unless a promotion says otherwise, codes cannot be combined and have no cash value.

ARK may reject duplicate, automated, altered, resold, expired, or improperly obtained promotions.

Account deletion and re-registration do not reset one-time promotion eligibility during the applicable anti-abuse retention period.

Payments

Payments and optional saved cards are processed by Square. ARK does not receive full card numbers or security codes. Your bank, card network, wallet provider, and Square may apply additional terms to the payment.

Allergens and product information

Products can contain or come into contact with milk, soy, gluten, nuts, caffeine, and other allergens. Customization does not guarantee allergen separation. Customers with allergies or dietary concerns should contact ARK before ordering and should not rely solely on app descriptions.

Acceptable use and intellectual property

You may use the service only for lawful personal ordering and account activity. You may not interfere with the service, test it without authorization, automate promotion abuse, impersonate another person, submit harmful content, or attempt to access non-public systems.

ARK names, logos, product names, designs, photography, copy, and software are owned by or licensed to ARK COFFEESHOP INC. They may not be copied or commercially reused without permission.

Availability and responsibility

We work to keep the service accurate and available, but maintenance, internet failures, provider outages, menu changes, and other interruptions can occur. To the maximum extent permitted by law, ARK is not responsible for indirect or consequential losses arising from use of the service.

Nothing in these terms excludes rights or remedies that cannot legally be excluded.

Changes and contact

We may update these terms as the service develops. The current version and effective date will be posted here. Ontario law and applicable Canadian law govern these terms.

Questions can be sent to hello@arktlab.com.